http://support.addthis.com/customer/portal/topics/38611-analytics Analytics articles I have the Addthis share plugin installed on wordpress. I also have the custom code option selected and copied and pasted into the right place, however after pasting in the code and saving, the script that has the tracking code in it disappears. My AddThis Profile ID is inserted in the plugin area. The buttons are showing on my site however when I look in my analytics area zero values are showing up. Can anyone help me work out why analytics are showing zero values? http://www.pinchmeliving.com Thanks! Tue, 21 May 2013 18:07:48 +0000 http://support.addthis.com/customer/portal/questions/1088813 Hello I'm using the AddThis WordPress plugin on three sites, only one shows the stats. Also my dashboard shows the message "No data yet...". The only setup difference I notice is that I', using the bitty credentials on the problematic sites. Could you please help me with this Working site http://www.bike-pro.com.ve Non working sites http://www.fairway.com.ve http://blog.iws.com.ve Also yo can check this related images http://i40.tinypic.com/5b9ssl.png http://i41.tinypic.com/abtl52.png http://i42.tinypic.com/33c85kn.png Regards Ciro Thu, 16 May 2013 14:44:02 +0000 http://support.addthis.com/customer/portal/questions/1068125 After installing the Add This script I noticed a strange #tag appearing at the end of my url's. http://www.worldrugs.co.uk/index.html#.UZSj5bUsnHk Previously this url would have been http://www.worldrugs.co.uk/index.html Can you advise what this is about and does it make any difference to Google rankings - ie does it cause a problem with them? Thu, 16 May 2013 14:43:38 +0000 http://support.addthis.com/customer/portal/questions/1067639 How can I pass a parameter to the toolbox and then filter analytics by it? I want to run an A/B test and see the affects on sharing Thu, 16 May 2013 19:23:49 +0000 http://support.addthis.com/customer/portal/questions/1066500 We have had our addthis buttons live on our website for 2 months and analytics shows no thing and no interaction which i find hard to believe with the traffic we have. i did a few tests with pinning and liking and they work but do not show up on our analytics page. please advise! thx Wed, 15 May 2013 19:13:44 +0000 http://support.addthis.com/customer/portal/questions/1063563 Seems like my analytics stopped working. My code is below, anything wrong or missing? var addthis_config = {"data_track_addressbar":true}; Also, installed trending plugin code, nothing pops up on my site talkjesus.com Code addthis.box("#addthis_trendingcontent", { feed_title : "", feed_type : "trending", feed_period : "month", num_links : 5, height : "auto", width : "auto"}); Tue, 14 May 2013 16:03:01 +0000 http://support.addthis.com/customer/portal/questions/1051873 Hello! I don't see any data in our Analytics page despite personally testing the email share twice. Is our account set up incorrectly by chance? The site is www.wordplay.com. Thanks! Mon, 13 May 2013 21:26:35 +0000 http://support.addthis.com/customer/portal/questions/1049738 I have shares on my site and the account has been active for a while now but still no analytic data http://heanlhinsuranceexchangeenvoy.com Mon, 13 May 2013 21:10:18 +0000 http://support.addthis.com/customer/portal/questions/1045800 Hello, We have below code on website https://www.lifecoachhub.com/, yet, we are not getting data in panel. In past we changed GA tracking code, does it impact on addthis data ? Fri, 10 May 2013 18:30:09 +0000 http://support.addthis.com/customer/portal/questions/1044156 Hi AddThis, Can you confirm when this code http://support.addthis.com/customer/portal/articles/381260-google-analytics-integration will go into full release? My organisation does not use beta code. many thanks Dan Thu, 09 May 2013 15:29:01 +0000 http://support.addthis.com/customer/portal/questions/1040913 Dear Sir, analytics on my blog dont' works: There was an error retrieving your stats from the AddThis servers. Please wait and try again in a few moments. My blog adress is: www.marcoclini.it/wp. Can you help me and solve this problem?. Thanks in advance. Regards. Marco Clini Sat, 11 May 2013 10:42:52 +0000 http://support.addthis.com/customer/portal/questions/1040571 Hi, when retrieving analytical data by url for a given period the documentation states that only the top urls are returned. What is the max number of urls that can be returned? Also, is there anyway to specifically indicate a date range you want? When I set period to "day", is that basically getting all data from the day before, from midnight to midnight? If so, which timezone is it operating on? Tue, 07 May 2013 20:45:01 +0000 http://support.addthis.com/customer/portal/questions/1030430 Hi, I have read this article about integrating AddThis with Google Analytics (http://support.addthis.com/customer/portal/articles/381260-google-analytics-integration). If I am reading it correctly, it will capture the actual shares of content. I want to do this (as social events) but also to capture the initial clicks to post to twitter, facebook, etc (as events). Do you have a standard approach for this? Ideally with the ability to define the naming convention. Thanks Peter Mon, 06 May 2013 12:53:06 +0000 http://support.addthis.com/customer/portal/questions/1027572 I've included code of Addthis into my site, but no data generated. Why? Any settings needed? Please help check and answer my question, thanks. in advance. Web pages: http://www.eettaiwan.com/emag/1304_01_CVR.html http://www.eettaiwan.com/emag/1304_02_CP.html ... Best regards, Cici Yang Mon, 06 May 2013 19:19:34 +0000 http://support.addthis.com/customer/portal/questions/1027055 Hi, Could you please help me in completing the process for tracking using GA for add this. I have added the code and request is going finr to GA server. But I am unbale to find that in GA. I think I am missing the below step: your data will not begin to show up in Google Analytics until this configuration code is added to your AddThis sharing code. Please help me in completeing this, where should I add the sharing code... Thanks in Advance Regards Nanda Kishore S. Fri, 03 May 2013 14:45:55 +0000 http://support.addthis.com/customer/portal/questions/1020947 I was considering using analytics to populate counts on a web page, so that I can use customised images. What happens if the 10 per minute rate limit is reached? Are results returned? Do they remain the same until the time period has elapsed? Thanks in advance Thu, 02 May 2013 21:37:00 +0000 http://support.addthis.com/customer/portal/questions/1018740 Why does this keep breaking? Thu, 02 May 2013 13:48:31 +0000 http://support.addthis.com/customer/portal/questions/1018405 Hi, I've shared a few articles from my website with domain home.bt.com , the share count is appearing on the Articles but shares are not reflected on Analytics console for Time Period=Last24hrs. Could you please help me with this. A sample url used for sharing is : http://home.bt.com/entertainment/tv/tvsoap/gary-windass-soap-chat-11363800940178 Regards, Rishabh Thu, 02 May 2013 15:18:53 +0000 http://support.addthis.com/customer/portal/questions/1018326 Hi there. I have no data in my analytics, but my website share button is showing shares. Any ideas please? Thank you Justin Thu, 02 May 2013 13:56:39 +0000 http://support.addthis.com/customer/portal/questions/1018129 Hi, I thought I'd try the Google Analytics Integration Beta on my site but I'm not finding that the tracking code is working. I'm not seeing any events show up. The code seems to run OK and the addthis_config variable definitely gets set OK according to the JS debugger, but nothing ever appears in google. If I track the network traffic, it seems to add an invisible gif when I click a share button with this URL: http://www.google-analytics.com/__utm.gif?utmwv=5.4.1&utms=27&utmn=1415764601&utmhn=www.testolimited.com&utmt=social&utmsn=twitter&utmsa=share So to me that looks like it's all working but why would nothing appear in Google? Thanks, Nick Thu, 02 May 2013 13:57:33 +0000 http://support.addthis.com/customer/portal/questions/1018093 I can't tell if I placed the code properly on these 4 web pages; can you tell me if it's done right? It seems to work, but do I have the code written properly so that the analytics will work OK? http://www.neworleanstours.net/ http://www.neworleanstours.net/cemetery.htm http://www.neworleanstours.net/ghost.htm http://www.neworleanstours.net/groups.htm Mon, 20 May 2013 12:33:37 +0000 http://support.addthis.com/customer/portal/questions/1017191 Hi guys, We're having an issue where a few addThis account were created and we can't seem to find the account that's associated with this id: ra-4f020fea1da4b833 We'd really appreciate it if we can just find out the username, thanks! -Sherrie Gonzalez Wed, 01 May 2013 09:07:55 +0000 http://support.addthis.com/customer/portal/questions/1013777 Hi guys, So I believe the addThis buttons were setup prior to me taking over development on a site and we wanted to find out which account this is linked to since we haven't had a chance to take advantage of your analytics. Thanks in advance! ra-4f020fea1da4b833 -Sherrie Gonzalez Wed, 01 May 2013 09:06:37 +0000 http://support.addthis.com/customer/portal/questions/1013754 The API isn't returning the same URLs that the dashboard does - is that a bug? Tue, 30 Apr 2013 15:57:05 +0000 http://support.addthis.com/customer/portal/questions/1009481 Hello, for several days now the 24 hour view has not been displaying any data. However in the Live view I can see activity and the data is reported in the pre-set Week, 2weeks and the custom date ranges. We have been running AddThis for quite a while now and I am not aware of any recent changes to the set-up from our end, is there a fault running at the moment? Thanks Emma Jones Fri, 03 May 2013 10:51:11 +0000 http://support.addthis.com/customer/portal/questions/1007504 Is there a way to adjust settings so that AddThis does not track my own internal shares and clicks? Or is it already preset not to track them? Mon, 29 Apr 2013 18:20:40 +0000 http://support.addthis.com/customer/portal/questions/1007131 Hi, I'm getting an error message when trying to view the 24 hour report; it's saying "unable to display your data" and only showing a timestamp of Jan 1 at 12 pm. Mon, 29 Apr 2013 21:29:30 +0000 http://support.addthis.com/customer/portal/questions/996919 Our question for www.npaworldwide.com or jobs.npaworldwide.com is how/what shares are counted. Specifically, does the share count just include the actual orange 'share' button? Or does it also include counts from the individual Facebook, G+, Twitter, and LinkedIn buttons? We have some wide discrepancies between the on-screen share numbers and the numbers in the Analytics report, so want to be sure we understand it correctly. Also, is there a way to exclude our own IP addresses? Or is this not something we need to worry about? Mon, 29 Apr 2013 05:35:16 +0000 http://support.addthis.com/customer/portal/questions/996419 While in development I think I had AddThis tracking my dev site. I want to make sure it's tracking the production site now, www.vetfriends.com/memorial/honoree.cfm?hindex=58766 The hindex in the url changes, depending on which honoree is being viewed. Tue, 07 May 2013 09:05:21 +0000 http://support.addthis.com/customer/portal/questions/996351 Hi, We noticed that our trending box went empty on our site (www.japantimes.co.jp), even though we had not touched the code that generates the trending content. We investigated this further by looking at our analytics data in our account. If we set it to past week, everything shows as normal. But if we set it to past 24 hours, then everything comes up blank. That would appear to be the issue with the trending box on our site, as it is set to show what is trending from the past day. Additionally, the trending box data inside our account data page has no articles newer than 2 days old in it. Any idea what's wrong with our account currently? Fri, 26 Apr 2013 15:39:41 +0000 http://support.addthis.com/customer/portal/questions/994720 Hello, I have the addthis in my web but I haven't the addthis code. I don't know which are the diferences beetwen a website without the addthis code or with the code. Excuse my english! Thanks Fri, 26 Apr 2013 09:24:54 +0000 http://support.addthis.com/customer/portal/questions/991717 For instance http://www.crowdfundingguide.com/taxes-and-crowdfunding-paying-the-government-to-dream/ shows one share and my account show none... not even a single one related to this website! I've looked at the source code and my pubid "grichards" is configured. Any ideas? TY, Gabe Thu, 25 Apr 2013 15:51:50 +0000 http://support.addthis.com/customer/portal/questions/990664 Hi, I added follow buttons to my blog, but in the weekly mail with analytics, I don't get anything about those buttons. What is wrong? I did add my own pictures. My blog: www.mysimplyspecial.com Mon, 22 Apr 2013 17:53:43 +0000 http://support.addthis.com/customer/portal/questions/980079 I have a website. I make it Joomla 2.5 version. How can I add analytics into my website? Tue, 23 Apr 2013 12:22:53 +0000 http://support.addthis.com/customer/portal/questions/968435 I have a short question about why there's no analytics data shown in the addthis admin interface. I included the addthis code on the following website: http://www.philipp-gruppe.de. Everthing works fine so far, but no analytics data? Am I missing something? Could you please send your answer to the following email: mo@tresmo.de Thanks in advance. Sincerely, Martin Obmann Fri, 19 Apr 2013 15:47:14 +0000 http://support.addthis.com/customer/portal/questions/966381 Hi, We have your button on a couple of our websites (here is an example: http://www.theaustralian.com.au/) I was wondering, with regards to the Google Analytics tracking code, does the following code HAVE to appear right after the button snippet, OR can we place the below anyway on the site: var addthis_config = { data_ga_property: 'UA-xxxxxx-x', data_ga_social: true }; Cheers, Ash Thu, 18 Apr 2013 15:03:19 +0000 http://support.addthis.com/customer/portal/questions/965469 I followed the instructions to integrate Google Analytics, but I am not getting any GA events data for addthis. http://support.addthis.com/customer/portal/articles/381260-google-analytics-integration#.UW2kHbXCZ8E I tried Facebook, Twitter, Gmail and Yahoo Mail sharing through AddThis, but I am not seeing any GA event data related to addthis services. I have tried the AddThis sharing since last Friday. My test page is http://www.bennyanderson.com/benny.html Tue, 16 Apr 2013 20:54:22 +0000 http://support.addthis.com/customer/portal/questions/961819 Why does any site receive crawl rate upto 56000 hits in 60 minutes from IP 184.173.183.172 - s104.clearspring.com Tue, 16 Apr 2013 18:17:49 +0000 http://support.addthis.com/customer/portal/questions/956106 sometimes my window browsers closes and all of the data it was collecting on live view is lost or reset. Is there a way I can recover where I left off or a report I can download? Mon, 15 Apr 2013 14:34:27 +0000 http://support.addthis.com/customer/portal/questions/947318 For the last six months or so, our account has been seeing a huge number of shares--but almost no clicks--to StumbleUpon and Delicious. This started happening suddenly around November 10th and hasn't let up since then. The Social Plugins report in Google Analytics doesn't show nearly the same levels of sharing from those services. It's almost certainly a bug, configuration problem or some kind of auto-sharing bot. Questions: 1. How do I find out what's the cause/source of all these shares? 2. Is anyone else having this problem? Tue, 23 Apr 2013 15:10:32 +0000 http://support.addthis.com/customer/portal/questions/935952 Why isn't this URL working? https://api.addthis.com/analytics/1.0/pub/clicks/url.json?period=last24&pubid=ra-4f02ca23340bc5ca&userid=[username]&password=[password] It only returns: {"error":{"code":999,"message":"internal error","attachment":{"serviceName":"analytics api internal error"}}} It has been like this all week. If I change /clicks/ to /shares/ everything works, and I get a valid result back. Wed, 08 May 2013 10:34:17 +0000 http://support.addthis.com/customer/portal/questions/935536 I am trying to create a report for the month of March using the custom date settings. When I try to select a custom date I am limited to 2 weeks worth of data and I'm unable to select another date. Do you know what's wrong? Fri, 19 Apr 2013 10:15:30 +0000 http://support.addthis.com/customer/portal/questions/934830 We have tried to add the social tracking and it does not seem to be working. We are getting likes and tweets on certain pages but not seeing them in our GA account. Wondering if anyone can take a look and see if something is not setup properly. Here is an example page. http://www.rasmussen.edu/degrees/health-sciences/blog/healthy-lifestyle-quotes-to-inspire-you/ Wed, 08 May 2013 10:13:01 +0000 http://support.addthis.com/customer/portal/questions/927357 I have placed below mentioned Social interaction code on my site. Deleted the "data_ga_social :true" option as I wanted it to be recorded under Event. var addthis_config = { data_ga_property: 'UA-XXXXXX-X' }; But this code only recording all Share like Facebook Share, Gmail Share, Twitter share etc and not the activities Facebook likes, Tweets, Pinterest pins. Can anyone help why this is happening and what's the way to do same? Thanks Gaurav Singh Thu, 11 Apr 2013 11:04:41 +0000 http://support.addthis.com/customer/portal/questions/926769 We have some sites with multiple Google Analytics IDs. How do I handle that for AddThis Google Analytics integration? Fri, 05 Apr 2013 18:34:10 +0000 http://support.addthis.com/customer/portal/questions/925380 I have used the suggested code to hook Addthis into Google Analytics ( http://support.addthis.com/customer/portal/articles/381260-google-analytics-integration#.UVriXRnU4vc ) I am successfully tracking facebook clicks but I am not seeing any twitter clicks come through even when I create a tweet myself. The website is http://governmentgrant.com Any help on this would be appreciated! Thank you in advance. Tue, 02 Apr 2013 14:11:00 +0000 http://support.addthis.com/customer/portal/questions/921129 I have selected a custom time range (march 25 - march 31) and view the content trend analytics. The top shared item in the list displays a number of shares, 864. When I click on this item and look at details for it, the number of shares for the same period displays 966. Why is the number different? If I sort the content trend list by clicks instead of shared, the number of shares for this item in the list also says 966. Wed, 03 Apr 2013 15:39:25 +0000 http://support.addthis.com/customer/portal/questions/920878 I would like to run a sweepstakes on my website. When a person fills out the entry form, I would like to offer them additional entries for the grand prize if they share the page on FB, etc. Is it possible to integrate Add This with a CMS form, or otherwise know when a given user has clicked the share button after they've filled out a lead form? Thank you-- Mon, 08 Apr 2013 14:06:20 +0000 http://support.addthis.com/customer/portal/questions/919181 I get an add this e-mail in my inbox about every week regarding the analytics of my blog http://nasirahabib.com. Every time it gives me information of new likes,shares and clicks but the analytics do not appear on my blog. How can I fix this? Mon, 01 Apr 2013 13:45:01 +0000 http://support.addthis.com/customer/portal/questions/918796 hello, i was wondering if there is any way to export as a .csv the facebook mentions (all 3 values)? Wed, 27 Mar 2013 21:09:54 +0000 http://support.addthis.com/customer/portal/questions/910534 If I want to create a service using your API and would like to know if your API could do the following: Selecting URLs from separate websites and using your API to tell me what that URL share count is. For example: I paste url1, www.url-article1.com and url2, www.url-article2.com into a box and then the API would tell me the shares associated with those URL's maybe more. If this is not something you could do, could you point me in the right direction? Thanks, Alex Tue, 26 Mar 2013 15:48:55 +0000 http://support.addthis.com/customer/portal/questions/906491 Dear Technical Team, This is to inform you that whenever i click the RSS Follow count by selecting "Past Year" or a long back date Range, It wont show any out put. Appreciated if you could give any rectification. Tue, 26 Mar 2013 14:03:01 +0000 http://support.addthis.com/customer/portal/questions/904729 I am looking at our analytics and we have same pages that had some clicks but were not shared. How can this be possible? Thanks Mon, 25 Mar 2013 14:29:50 +0000 http://support.addthis.com/customer/portal/questions/900800 We've implemented the below codes to track click to the AddThis buttons. But it suddenly is not working for Google Plus anymore. http://support.addthis.com/customer/portal/articles/292350-omniture-integration#.UQeX1b9JNPE Here's an example page: http://www.accenture.com/us-en/Pages/insight-research-study-chief-operating-officers.aspx Thanks, Soni Fri, 22 Mar 2013 04:14:39 +0000 http://support.addthis.com/customer/portal/questions/899079 We would like to have the graphs display with our own timezone, when will this be possible? Wed, 20 Mar 2013 16:59:49 +0000 http://support.addthis.com/customer/portal/questions/895424 Hi, I'm integrated in the following URL's Google Analytics Tracking with Social tracking, but in the analytics reports doesn't appear no shares, no follows. The pages are: http://www.click-mallorca.com/ (only follow buttons) http://www.click-mallorca.com/excursions-tours-thingstodo/son-armadans/excursion-caves-of-drach-and-porto-cristo/ (share toolbar) Can you tell me what's is wrong? Wed, 20 Mar 2013 14:51:52 +0000 http://support.addthis.com/customer/portal/questions/893248 Our analytics are not showing up. The email update has said we have had 11 follows, however no data is showing up. We only have one website that has the social plugins and profile on here. Please help. Mon, 18 Mar 2013 18:34:03 +0000 http://support.addthis.com/customer/portal/questions/889632 Hi, It would be really interesting to have the quick and easy analytic available for page views vs page shares i.e. share percentage for a particular page/post. I know it is possible to determine that using google analytics and addthis stats combined, but it would be great if they can be combined in one report. Having to rely on multiple tools to be able to generate report and analyze that does not let it be practical. It would be best if total views is added to regular My Analytics report. The graph and main display showing a line and a row for total views for selected period as well. 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For more information about Bolingo herbs visit our website at www.bolingoherbsinternational.co.za Fri, 15 Mar 2013 15:09:13 +0000 http://support.addthis.com/customer/portal/questions/884198 When I try to use this page (http://support.addthis.com/customer/portal/articles/381268-content-feeds) to generate an API Endpoint, no matter what I do, the following error messages always displays: YOU MUST ENABLE FEEDS FOR THIS PROFILE IN ORDER TO GENERATE YOUR FEED. Of course, the "ENABLE FEEDS" is already on in the profile? What gives? Why are there so many issues with the AddThis code and documentation? Sincerely, Jay Eatinger Eden USA, Inc. Fri, 15 Mar 2013 17:10:21 +0000 http://support.addthis.com/customer/portal/questions/882771 I have tried every method possible and code rearrangement to get AddThis to track in Google Analytics. I opted in to Google Social and have added this code: I've also tried various other arrangements of the code and nothing seems to work. Trust me when I say, I have exhausted every code arrangement that can be found on a blog, article or forum on the Internet. This is the code I am currently using: var addthis_config = { data_ga_property: 'UA-27745131-1', data_ga_social: true }; Please be very specific: Where "exactly" do I need to add the code What code to I need to add (please provide an exact example) What will I see in Google Analytics once the code is tracking? In other words - When I am in Google Analytics and I go to the "Social" metric, will I go to "Plugins" or where to I go to see the traffic generated from the ADDthis plugin. And will the name "addthis" actually show up in Ganalytics?? Or is there a bug on your side of the equation that won't allow this integration? Thanks Wed, 15 May 2013 10:46:12 +0000 http://support.addthis.com/customer/portal/questions/881536 We have a trouble with using your product. When we have implemented the Click tracking on our home page, the link that has been posted to Facebook does not contain the link fragment for tracking. If we forcibly add this fragment to the link, all previous "likes" will not display, because Facebook defines that it is a different link, i.e. not related to our home page. What should we do to track Clicks and not to lose the previous likes? Thu, 21 Mar 2013 18:49:02 +0000 http://support.addthis.com/customer/portal/questions/880159 Is it possible to generate a PDF of the Analytics Report? This would help my clients a lot rather than creating one account for each of them. Looking forward to hear from you. ~Tina Wed, 13 Mar 2013 17:04:32 +0000 http://support.addthis.com/customer/portal/questions/875280 Hi there, We recently added the social media code to our development web site and will be making the site live in a few weeks. When we log in to our stats area I see that some of our developers may have clicked on the social media buttons by mistake. Is there a way to re-set all the stats so that when we go live we will see accurate stats information? Thanks, Mahesh Thu, 21 Mar 2013 15:07:13 +0000 http://support.addthis.com/customer/portal/questions/874584 Is it possible to keep the stats when a page moves to a new URL? As in, is there a way for the buttons/counters to continue to count from where they were before the page moved instead of starting back at 0? Fri, 08 Mar 2013 17:13:16 +0000 http://support.addthis.com/customer/portal/questions/865281 http://www.scrummypressies.co.uk I have added the same code to each page in the site and store, and it shows up ok, but the amounts differ when I view on different computers and also, when I tweet a page, it does not update and the results do not show in the analytics. Can you offer some advice? Thu, 21 Mar 2013 18:48:58 +0000 http://support.addthis.com/customer/portal/questions/865075 I am unable to view clicks. On the analytic page I can see the shares, but when I click I don’t see any counts. Below is an example URL that I have shared. http://osa.prudentialproperties.com/id/details.aspx?propid=034T005611903#.UTjD5AHqwZU.facebook http://osa.prudentialproperties.com/id/details.aspx?propid=034T005611903#.UTjG2NwQrTY.twitter I have tried it with the not setting the data_track_clickback in the config and also setting it to true in the config. I have found conflicting statements about the default value for this configuration. I am also using 300 version of addthis. Any help will be greatly appreciated. Thanks! Fri, 08 Mar 2013 17:08:44 +0000 http://support.addthis.com/customer/portal/questions/864596 In our Pinterest analytics, we see our products showing, but we also see this strange "boomarking sharing button widget" show up in the list. What is this, and why doesn't it show what is actually being pinned? Sample product URL with addthis buttons: http://store.metmuseum.org/scarves/cabbage-rose-satin-stripe-scarf/invt/cabbagerosescarf/#.UTiggdbHN8E Analytics example: Charles Frederick Worth Swirling Scroll Pattern Ja... http://store.metmuseum.org/jackets/charles-frederick-worth-swirling-... AddThis Social Bookmarking Sharing Button Widget http://ct5.addthis.com/static/r07/bookmark038.html#ats=imp_url%3D0%2... Thu, 07 Mar 2013 20:40:36 +0000 http://support.addthis.com/customer/portal/questions/864010 Hi, Does your Google Analytics Code work with this code? I have added the Google Analyics code as below, but I don't think it is working properly as Google shows 1 like for a page when there have been 12 since I added the code. Thnaks var addthis_config = { data_ga_property: 'UA-26696504-1', data_ga_social : true }; If you have found this page useful please share it Thu, 07 Mar 2013 21:10:55 +0000 http://support.addthis.com/customer/portal/questions/863806 i don't see any stats on my account of addthis, everything stays "0" Did i do something wrong with the code? See example page:http://www.guesthouses.be/yoake/ Kinf regards, Dieter Waeghe Wed, 06 Mar 2013 19:27:59 +0000 http://support.addthis.com/customer/portal/questions/861688 We are using Add This through a Pardot connector and analytics have not been coming up. What are the steps to set this type of connection up? Wed, 20 Mar 2013 17:39:38 +0000 http://support.addthis.com/customer/portal/questions/859129 My website has has 455000 visit during past year according to Google. I do realise that it is not a lot but, i am astonished that your analytics have not picked it up. Tue, 05 Mar 2013 06:39:53 +0000 http://support.addthis.com/customer/portal/questions/855832 Hi, More than 2 month "Live View" at analytics doesn't work. I discover code and see that you have: var publisherId=53495591,pollUrl="poll"; But, correct pollUrl should be: pollUrl="poll11" (but now pollUrl is "poll"). Is this bug, error or an mistake? Could you fix it? Thanks! p.s. Sorry for my English. Tue, 05 Mar 2013 15:53:06 +0000 http://support.addthis.com/customer/portal/questions/854166 Hey guys, I'm trying to get analytics report for clicks/services. URL: http://api.addthis.com/analytics/1.0/pub/clicks/service.json?period=month&userid=chris@floatbit.com&password=PASSWORD&pubid=ra-5077009a619957fb Also tried: http://api.addthis.com/analytics/1.0/pub/shares/service.json?period=month&userid=chris@floatbit.com&password=PASSWORD&pubid=ra-5077009a619957fb Response is []. I checked the analytics page and I see some shares and clicks for the past month. What am I doing wrong? -Chris Thu, 28 Feb 2013 19:52:31 +0000 http://support.addthis.com/customer/portal/questions/844756 Hello, We have installed the omniture plugin for several of our clients. It was working for a brief time and since 2013 it is not working and we have tried different solutions and now we need some assstance. Can you please email me at robin@fusionideas.com to set up some time to call. THanks, Robin Wed, 27 Feb 2013 22:51:11 +0000 http://support.addthis.com/customer/portal/questions/843924 I am seeing content errors in my logs for this 3rd party url (http://cf.addthis.com/red/p.json) When I try to view this url I receive a 404 error. Has something been updated? The full url is http://cf.addthis.com/red/p.json?vr=250&rev=119419&rb=0&gen=1000&gen=100&sid=51280880f3b58beb&callback=_ate.ad.hrr&chr=iso-8859-1&mk=Neiman%20Marcus%2CInCircle%2Cprada%2Cbcbg%2Cmarc%20jacobs%2Cchloe%2Cfrye%2Cjuicy%20couture%2Cmanolo%20blahnik%2Cisabella%20fiore%2Ceileen%20fisher%2Ckate%20spade%2Cvera%20wang%2Cstuart%20weitzman%2Ccatherine%20malandrino%2Crock%20and%20republic&uid=51280880fd6a0fe3&url=http%3A%2F%2Fwww.lastcall.com%2F&dpe75 Wed, 27 Feb 2013 21:53:37 +0000 http://support.addthis.com/customer/portal/questions/841866 Could anyone clarify how the GA actions _gaq.push(['_link', ]); and _gaq.push(['_linkByPost', ]); work? I want to know what the process is in each of the cases in small steps. I know that it changes the sent data in order to overwrite to cookie on the target site, but I need to know exactly the actions that happen (in terms of JavaScript on the sending page) after you do the push. I would also like to know if I could use _gaq.push(['_link', ]); from anywhere in my code to change the page. Tue, 26 Feb 2013 20:34:52 +0000 http://support.addthis.com/customer/portal/questions/840730 This is my website http://www.englishfather.com. It is developed in drupal. Can i use module to config addthis module and also can i view report from my drupal admin? Mon, 25 Feb 2013 18:15:34 +0000 http://support.addthis.com/customer/portal/questions/838692 I can't track tweets, and they might show up as Google+ on google analytics. Facebook follows show up as facebook likes. Help please. Website is www.ayzanyc.com Mon, 25 Feb 2013 18:36:11 +0000 http://support.addthis.com/customer/portal/questions/835579 i am using addthis.com widget on my site www.abodesindia.com how can i check the click through statistics. Mon, 25 Feb 2013 18:44:14 +0000 http://support.addthis.com/customer/portal/questions/834217 Ever since I added AddThis to our Joomla articles we've been getting a nicely detailed analytics report via email, but when I click through to your site there are no results at all. I'm thinking this might be a glitch in my profile, any way you could look into this? I'm trying to see results on bottomlinepublications.com, which is a site that I'm am developing for currently. Let me know if you need some confirmation on this. Jeff Porper Boardroom, Inc. jporper@boardroom.com Fri, 22 Feb 2013 20:34:16 +0000 http://support.addthis.com/customer/portal/questions/832631 Add This is showing no stats for our account. Here's a screenshot of that: https://dl.dropbox.com/u/2868376/pc-addthis-no-stats.png However, we've had AddThis installed on our job board for months. I know I've shared jobs at least twice. The software we use for the job board has AddThis built in and allows us to enter our addthis username. Here's our job board: http://bit.ly/11XZMNu Here's a bit of the code our jobboard software is outputting: More Sharing ServicesShare It does have our username in it. Any idea why no stats are registering? Fri, 22 Feb 2013 19:53:02 +0000 http://support.addthis.com/customer/portal/questions/830860 I am using Google analytics...........Is addthis different from Google Analytics ??? My Site: http://www.webseotrix.com Thu, 21 Feb 2013 17:47:56 +0000 http://support.addthis.com/customer/portal/questions/830153 Does click tracking only measure clicks back to the web page that was shared, or does it continue to track the visitor as he/she clicks through the site. This might explain the significant number of clicks to the number of shares in a given time period. Thank you Wed, 20 Feb 2013 21:37:23 +0000 http://support.addthis.com/customer/portal/questions/822767 Occasionally, Addthis captures the URL of a shared page in analytics and the trending content box instead of showing the title of the post. Is there any way I can stop this from happening, or correct it after the fact? It appears to do it randomly. Tue, 05 Mar 2013 18:05:35 +0000 http://support.addthis.com/customer/portal/questions/802317 Hi In wordlesstech account, in the profile sitestrangeline in strangeline.net are not any clicks in the report. Please have a look. Thank you Mon, 11 Feb 2013 10:55:25 +0000 http://support.addthis.com/customer/portal/questions/801856 My sitespeed reports below links in my site, are all these your overhead just because of adding Addthis? http://ds.reson8.com/vendor.gif?v=CS&c= http://ds.reson8.com/pop.gif?RCOUNT=1 http://cm.g.doubleclick.net/pixel?... http://ib.adnxs.com/getuid?... http://ib.adnxs.com/bounce?... http://segment-pixel.invitemedia.com/set_partner_uid?... http://cm.g.doubleclick.net/pixel?... http://cm.g.doubleclick.net/pixel?... http://g-pixel.invitemedia.com/gmatcher?... http://addthis.mathtag.com/red/pixel?pid=11112 http://sync.mathtag.com/.../img?... http://sync.mathtag.com/.../img?... Mon, 11 Feb 2013 15:59:52 +0000 http://support.addthis.com/customer/portal/questions/800353 Hi, There is a web crawling robot hitting our site that is has a User Agent as: AddThis.com robot tech.support@clearspring.com This robot is making requests using invalid query strings. These requests are causing processing delays, which in turn cause other visitors requests to time out. If your robot is visiting our site because of our AddThis account (we love your widget), we'd be happy to discuss the proper querystring format. In fact, the key-value pairs you are using are quite odd. Here's a sample from one of your bot's queries: single-record.php?AccCreditLineLocal&CreCreatorLocal_tab&CreMarkSignature&CreOrigin=Essex&DesMaterial_tab&DesTechnique_tab&Earliest&Latest&ObjCategory&ObjObjectID&ObjObjectName&hasImage&materialsearch&resultsperpage=20&srchtype=advanced&view=catalog As you can see, there aren't even equal signs following the keys in the key-value pairs. The order of the pairs is wrong, and some pairs are missing. Perhaps this is an old query... that we somehow gave to you? In any case, this format is invalid and the requests need to stop or be changed. Thanks! Alan Harbaugh Winterthur Webmaster re-occurring Fri, 08 Feb 2013 00:07:05 +0000 http://support.addthis.com/customer/portal/questions/795194 Address Bar Sharing Analytics appears to be over reporting for my website. The analytics show 99.3% of shared links are from address bar - The parameter "data_track_addressbar" is set to true, but I do not see the semi-random trackinng variable appended to the URL. How is this counting shares? How can I validate? Pat Kelso Metro PCS pkelso@metropcs.com Wed, 06 Feb 2013 15:10:30 +0000 http://support.addthis.com/customer/portal/questions/790292 Have been getting error message when trying to use the sample Analytics code. https://api.addthis.com/analytics/1.0/pub/shares/day.csv?period=week brings me to a login screen and when i login i get an error message "Invalid parameter" The request sent by the client was syntactically incorrect (invalid parameter). Tue, 05 Feb 2013 21:08:00 +0000 http://support.addthis.com/customer/portal/questions/789910 Hi there, We're currently tracking 42 different platforms and need to monitor total number of shared links, alongside total number of Facebook likes for each of these platforms. As you can imagine exporting these regularly is going to be a strenuous process - is there a way of making this process automatic? In an ideal world we need them all together in Excel, which will update automatically, but will settle for separate CSV files for each platform, but again this process really needs to be automatic to save us from clicking on 84 links every time we need to export our analytics.. Any suggestions appreciated! Tue, 05 Feb 2013 15:47:52 +0000 http://support.addthis.com/customer/portal/questions/789312 I always see urls like ??? ???? ??? ??? ?? ??? in the weekly update Look at your self, http://snag.gy/XqAZo.jpg all my urls are in russian Tue, 05 Feb 2013 16:58:07 +0000 http://support.addthis.com/customer/portal/questions/788324 Dear Sirs, It is noted that your team recently changed the interface of the Analytic Report Systems. Before the update, user could select the display of data either "Shares" or "Clicks" in the "Content Trends" within a certain period. However, after the updated, it only display the data of "Clicks". Could you advise how could I retrieve the data of "Shares" just like before (just like the one "Geographic Trend" still using)? Thank you very much for your attention. Eric Leung Tue, 05 Feb 2013 17:06:09 +0000 http://support.addthis.com/customer/portal/questions/785867 I am not longer receiving information on my analytics summary page, although when I use live view the statistics show up just fine. I know the analytics can be delayed so I waited a couple of hours and then tried it again for another hour span. No results on the summary page. Tue, 05 Feb 2013 17:05:04 +0000 http://support.addthis.com/customer/portal/questions/785180 Hi, I have been using addThis plugin in my website (http://www.gatecounsellor.com). I want to see share/like numbers for all pages. Where can I find these information on my profile page? Thanks Saurabh Wed, 03 Apr 2013 15:41:26 +0000 http://support.addthis.com/customer/portal/questions/784720 Hi, I am using addThis plugin on my website (http://www.gatecounsellor.com) for quite a long time now. Recently, I noticed that the fb like numbers from this plugin have changed all of a sudden. What is the reason for this? How can I get older numbers back? Thanks Saurabh Thu, 07 Feb 2013 16:39:36 +0000 http://support.addthis.com/customer/portal/questions/784711 It doesn't seem the analytics shows correct information. For example this page has 17 likes that happened during the last week. The analytics shows 2 likes. Also the share information doesn't match up. http://www.planadayout.com/Activity/Mile-Square-Regional-Park/Western-Monarch-Butterfly-Day-197 Thu, 07 Feb 2013 16:50:40 +0000 http://support.addthis.com/customer/portal/questions/780305 Hi, It seems there is a problem tracking this pop-up where users can share ginger: http://www.gingersoftware.com/share-ginger/popup.php From the server side everything is ok, but I can't see the tracking for this pop-up anymore with the new Add this design. I'd like to kindly ask for your urgent assistance/ Thanks! Efratk@gingersoftware.com Mon, 04 Feb 2013 15:54:34 +0000 http://support.addthis.com/customer/portal/questions/778217 I would like to render the url rather than the title of the link. Is this possible? Thank you! Tue, 29 Jan 2013 15:57:37 +0000 http://support.addthis.com/customer/portal/questions/773306