Trouble with AddThis plugin for Wordpress.

michigantruthsquad Jul 10, 2012 11:19AM EDT

We are in the process of migrating the website http://bridgemi.com to a new server. AddThis is working properly on our existing server. For some reason we are experiencing difficulty on our new server. The new site can be viewed at the temporary URL http://bridgemi.csnoc.net. This was a straight migration (DB and File Copy).

On the new site the plugin is causing timeouts in the WordPress admin console. The AddThis section of the dashboard just says "Loading…" rather than displaying the expected graphs. Additionally, when the plugin is enabled we experience timeouts when navigating the WordPress admin console UI (such as loading the "all posts" page. This occurs one time per login, then admin access is normal but the AddThis graphs never display. If we dissable AddThis, the oddities with the admin console hanging go away.

Any help you can provide would be very much appreciated. There are two of us site admins who have been pulling our hair out for the past 4 days trying to figure this out as the rest of our migration appears flawless. Thank you for your help.

Up 0 Rated Down
Paul (AddThis Happiness Specialist) Jul 16, 2012 01:08PM EDT
It sounds like your server isn't able to contact the AddThis analytics API. Contact your hosting provider to see if they allow this sort of functionality and if there's any special configuration they need to do to allow this.

This question is closed to new answers.

Still need help?


General Topics

 

Developers