Counts not working

Disclosetv Jun 07, 2012 01:39PM EDT

Greetings,

We implemented Addthis and have a problem with the FB like counting. It seems that only after the FB App Admin clicks on the like button of articles, the number of actual counts is shown on besides the like button. One example:

http://www.disclose.tv/news/Dangerously_high_radiation_levels_reported_in_Indiana_Michigan/85266

-> no FB linter errors
-> correct Addthis code
-> total count>19 according to:

https://api.facebook.com/method/fql.query?query=SELECT+share_count,+like_count,+comment_count,+total_count+FROM+link_stat+where%20url=%22http://www.disclose.tv/news/Dangerously_high_radiation_levels_reported_in_Indiana_Michigan/85266%22

But still no count shown by Addthis.

Kindly could you please help to debug?

Thanks.

Up 0 Rated Down
Paul (AddThis Happiness Specialist) Jun 07, 2012 04:32PM EDT
The Facebook Like button shows interactions from across Facebook including likes and comments on shares as well as any you had from before you implemented AddThis. So it can be different from the count you see in our analytics or the AddThis counter.

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