ADDTHIS CODE NOT SHOWING ICONS, ONLY TEXT, WHY?

slayers94rx7 Apr 10, 2012 01:27PM EDT

I have had addthis on my site working for about a week now. I am using dreamweaver to write my code. I went into dreamweaver today to update my addthis code and when I changed it in dreamweaver and previewed it, it displays as text links instead of the icons now. I Have not updated my site with the new codes yet, so the site is still working with the old code. I do not want to update the actual site until I know the bug is fixed. I found other people posted the same issue, but no answers yet, other than this is a bug. I previewed the html files in chrome, firefox and safari, they all are showing only text links. Can someone please let me know what is going on.

Thank you,

Eric

Up -2 Rated Down
Paul (AddThis Happiness Specialist) Apr 10, 2012 04:23PM EDT
Can you post a link to an example page?
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slayers94rx7 Apr 11, 2012 11:32AM EDT
http://i8.photobucket.com/albums/a4/Slayers94rx7/Screenshot2012-04-10at65954PM.png

This is a screen shot of a preview page from dreamweaver
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Paul (AddThis Happiness Specialist) Apr 11, 2012 12:26PM EDT
Without seeing the code in action I can't determine what's going wrong.
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slayers94rx7 Apr 11, 2012 01:11PM EDT
my website is ericgotart.site40.net

I updated my contact page on my site with the new addthis code I am using. All the other pages have the old addthis code that I used a couple weeks ago. When you look at the contact page it actually is not displaying anything once the update went live to my site, but when I check the source code, the addthis code is there. Hopefully this helps to figure out what is going on.

Thanks,

Eric
Up 1 Rated Down
brunoruben Apr 12, 2012 11:56AM EDT
Paul, if you just make a simple html file trough notepad with the code of folow tools you will see what happens.
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slayers94rx7 Apr 12, 2012 01:55PM EDT
I took the three default styles under the get add this sharing tools tab, opened up notepad and pasted all three in there, saved it as an html file. When i open up the file in any browser, it does the same thing, it eventually will display the code as text links, not icons.
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brunoruben Apr 12, 2012 02:59PM EDT
Yes, that is the problem, just showing text links, not icons. I hope addthis fix this bug quickly, I need this fix urgently.
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emoore Apr 13, 2012 05:42PM EDT
This was a problem in mid March 2012 also. The fix is probably the same as back then. It was blamed on a bad code update by AddThis.
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slayers94rx7 Apr 14, 2012 05:21PM EDT
I am just going to use other code to have my links work. This is ridiculous. I understand there can be problems, but this is something that the support people at addthis know about. Plenty of people have posted issues since March 2012 with the same issues and are still waiting for a fix. The specialist "Paul" replied on April 11, 2012 saying " Without seeing the code in action I can't determine what's going wrong." So I uploaded the code live on one of my pages on my site. Since then I haven't received a response back from him or any specialist. You know there is a problem, instead of having people post the same thing over and over, put a message on your front page addressing the problem so users don't get mad when things are not working and are not getting any answers when this will be fixed.
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retaduffi Apr 18, 2012 02:19PM EDT
Totally agree with the above statement have the same problem and cannot find an answer to it. They were perfect until i checked today and the icons are not showing. Also Linkedin seems to come and go why is this as I want to just select specific Add ins. I do not know why this is not addressed by the people responsible and fixing it immediately.
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Paul (AddThis Happiness Specialist) Apr 18, 2012 02:26PM EDT
I figured out what the problem is. You're all probably viewing your pages by opening them as local files rather than loading them from a web server. So instead of the URL of the page in your browser starting with http:// it starts with C:\ or file://

We currently are using protocol-free URLs in our code - ones that start with // instead of http:// or https:// - to make sure our SSL implementations are cross compatible without extra work. However, if you're loading the test page with the file:// protocol it causes the CSS and other JavaScript files not to load, since it's looking for them on your local machine rather than our web servers.

I've submitted a ticket to our developers to fix this for people previewing pages using their file system rather than a web server, but until they can get that implemented you should either understand that the buttons won't show up if using the file:// protocol or use a web server in order to test how your sites display in browsers.

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