Email Button Not Working in Chrome, Firefox

customerlinkwebsites Feb 17, 2012 01:38PM EST

Like others have mentioned, the email feature appears not to be working. THe form appears fine, the CAPTCHA appears fine, but upon clicking Send, nothing happens.

Here is a sample page:

The email links are in each of the coupons appearing on the left side of the page.

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Paul (AddThis Happiness Specialist) Feb 21, 2012 03:14PM EST
Unfortunately I can't duplicate it in any of the browsers I've tried. Could you give me some more information about your browser setup?
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gristadmin Feb 23, 2012 06:45PM EST
+1 We are having the same issue. Eg:

In particular, clicking on the send button on the captcha screen does not work.

looks like the offending function is tellFriend()

This renders the email tool useless in these browsers :( any advice?
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Paul (AddThis Happiness Specialist) Feb 24, 2012 11:41AM EST
Which browsers are you seeing the problem in? I was able to send an email from the link you sent in Chrome 17, Safari 5.1, Firefox 10, and Internet Explorer 8 and 9.
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customerlinkwebsites Feb 27, 2012 02:13PM EST
@Paul: I am able to reproduce the problem in Firefox 10.0.2 and Chrome 18.0.1025.39 on Windows 7 Professional SP1; and Firefox 10.0 and Chrome 17.0.963.56 on Windows XP Professional SP3.
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Paul (AddThis Happiness Specialist) Feb 27, 2012 04:01PM EST
Could you send me screenshots? I'm still not able to duplicate it in those browsers on Windows or Mac.
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customerlinkwebsites Feb 27, 2012 04:22PM EST
@Paul: I have screenshots. How do I get them to you?

FYI, I turned on Firebug to help debug the problem, and immediately after typing the message and pressing Send (but before the CAPTCHA appears), this Javascript error message appears:

"NetworkError: 408 Request Time-out -"
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itsupport Apr 03, 2012 04:42PM EDT
I have the same issue.

and I also read the post at

I tested and I could re-created the same error in Chrome 18.0.1025.142 m and firfox 11.0
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Paul (AddThis Happiness Specialist) Apr 04, 2012 01:55PM EDT
The reason I can't duplicate the issue is because it's related to the connectivity between you and our CAPTCHA provider. Does this happen all the time or at specific times?

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