Support

Frequently Asked Questions

What is AddThis?

AddThis is the world's largest content sharing platform. We provide tools that make it easier share content across the social web, and provides publishers with increased traffic and in-depth analytics.

How does it work?

AddThis provides publishers with a small amount of HTML and Javascript code that displays sharing tools on pages and captures information about their usage.

How much does AddThis cost?

Nothing! AddThis is absolutely free for anyone to install on their website or blog.

Can AddThis provide me with more than just sharing tools?

Yes, AddThis provides social analytics, tools to help measure followers in your social channels, and more. Check out our Features page for more details.

Can I just use AddThis analytics without using AddThis sharing tools?

Absolutely. By including our client API Javascript library on your pages, you can track third-party buttons like Facebook Like and Google +1, audience interests, and even address bar sharing. We'd suggest trying our fully-customizable sharing tools, but if analytics is all you want you can get AddThis for Just Analytics.

Why not just make my own sharing tool?

Because AddThis offers so much more! AddThis is THE easy, one-stop shop for sharing tools that help your visitors share anything to anyone, anywhere. We maximize the distribution of your content and traffic brought to your site by integrating with over 300 services all over the world. Our personalization tools make it easy to offer the right sharing services to the right user at the right time. Finally, we'll synthesize that sharing activity to help you understand your audience and how they're interacting with your content.

Do I have to register for social networks to use AddThis tools?

You do not have to register for the social networks to use our sharing tools. However, to use our follow tools you'll need to register for the social networks you want people to follow you on.

Can I add a Facebook Like button to my AddThis toolbox? How about a Tweet button from Twitter?

Absolutely. Our goal is to provide one place to find all your favorite sharing tools. You can easily add a Facebook Like or Twitter Tweet button to your AddThis tool with one line of code. Check out our sharing tools features page, or get complete documentation in our Client API help document to learn how to add these buttons to your sharing tool.

I have a great idea for AddThis! Where can I send it?

We'd love to hear your feedback. You can post your ideas or feedback here or contact us. Please note that any feedback you provide becomes the property of AddThis (our lawyer made us say that.) For more information, check out the Feedback section of our Terms of Service).

Can you handle the traffic from my very popular web site?

Absolutely! We use multiple global CDNs which allow us to serve even the most popular sites.

Can my company host the AddThis button code?

As a publisher, you are allowed to self host or cache the code for the AddThis button on your website in accordance our Terms of Service. Read more

What data does AddThis collect and why?

At AddThis we are concerned about your privacy and disclose our collection, use and sharing policies in our Privacy Policy.

Is AddThis accessible?

Accessibility is very important to us. Our sharing buttons and menus are keyboard-navigable and screen-reader friendly, and we've designed our analytics reports to provide supplementary data to those who can't view charts and graphs.

What browsers are supported by AddThis?

AddThis is supported the following browsers:

  • Google Chrome (latest version)
  • Safari (latest version)
  • Firefox (latest version)
  • Internet Explorer 7, 8 & 9
  • Opera (latest version)
 

Note: Some AddThis features may not work correctly in Internet Explorer 6, which we no longer support. We recommend that you upgrade your browser.
 

Does AddThis interfere with SEO?

Our click and address bar tracking codes use URL fragments rather than query parameters. Because search engines consider these browser-only commands they're ignored for indexing purposes. If a particular link gets a lot of traffic from, say, a Reddit post and has an anchor on it that anchor might appear in the search results, but that's how the click and address bar tracking tags are supposed to work to track which instances of shares are most popular. More information on click tracking is available here and information about address bar tracking is available here.

Last Updated: Jun 30, 2014 01:03PM EDT
help@addthis.com
http://assets04.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete