What happened to the articles?
You might have noticed that our support portal looks a bit different. We decided to do a little tidying up, so moving forward, support articles will be updated and housed on the AddThis Academy. For the most up to date articles, as well as other support documentation, please visit us at If you need additional help, you can submit a help ticket using the form below. Thanks!

Account Questions

About Registration and Analytics

Although registration isn't required to use AddThis, it's free and allows you to use our in-depth analytics reports to better understand your site's social traffic. To register, just click Join Now which appears at the top right of every page when a user is not signed in. Registering is easy - all you need is an email address and a password. Did we mention that it's free?

Want to register even faster? You can also register using your Facebook, Twitter, Google, or OpenID account - with one click. You can disconnect these accounts at any time in your account settings.

Help! I didn't register - how do I get analytics?

If you installed AddThis code on your site in the past but didn't register, getting analytics is easy. Just register to create your own account, and then get new AddThis code once you are signed in. After you have installed this new code on your site and data begins to be collected, you will have access to analytics reports for that domain.

If you have been using AddThis on your site but didn't register, we may be able to retrieve analytics for your domain. Please complete the form at the bottom of the Contact Us page to request assistance from our support team.

Changing your email address or password

To change your account's email address or password, make sure you are signed in and select Settings from the dropdown menu in the top right corner of every page, under your name or email address. Be sure to enter your email address correctly, as this is the address to which announcements, notifications and analytics reports will be sent.

Unfortunately you cannot change your username. We recommend that you instead use your email address to log into AddThis. If you need to use a different username on your site, generate a new profile by going here.

Retrieving your password

If you have forgotten your password, complete the Forgot Password form and a link to reset your password will be sent to the email address you provided when you registered.

If you do not remember the email address that you used to register, please contact us.

Still stuck? Contact us

We're here to help. Please complete the form at the bottom of the Contact Us page to request assistance from our support team.

Deleting your account

We'd be sorry to see you go, but if you need to delete your AddThis account you may do so at any time. Please take a moment let us know how we can make AddThis better, or if there's anything we could have done differently.

Last Updated: Sep 26, 2013 11:36AM EDT
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